Privacy policy

PRIVACY POLICY

Last updated: June 11, 2026

1. INTRODUCTION

This Privacy Policy describes how Diamond Lifesciences Private Limited (“Company,” “we,” “us,” or “our”) collects, uses, stores, shares, processes, and protects your personal information when you visit, browse, register, place orders, access, or otherwise interact with our website, products, or services (“Services”).

By accessing or using our website, creating an account, placing an order, or otherwise providing information to us, you consent to the collection and processing of information in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the website and services.

This Privacy Policy should be read together with our:

Terms & Conditions
Shipping & Delivery Policy
Refund & Cancellation Policy
Any other legal policies published on the website

2. COMPANY DETAILS

Diamond Lifesciences Private Limited
108, Universal Industrial Estate, Azad Nagar, Andheri West, Mumbai, Maharashtra – 400058, India

Phone: +91 9967007507
Email: medihubecom@gmail.com

3. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us or that is automatically collected when you interact with the website.

A. Information You Provide to Us

We may collect information including:

full name,
email address,
mobile number,
billing address,
shipping address,
payment-related details,
account credentials,
order history,
customer support communications,
product preferences,
feedback, reviews, and inquiries.

If you choose to create an account, we may collect login and profile-related information to facilitate account management.

If you use guest checkout, we may collect only the information necessary to process and fulfill your order.

B. Prescription and Healthcare Information

For prescription medicines or regulated healthcare products, we may collect limited healthcare-related information including:

prescription uploads,
doctor-issued prescription details,
product eligibility verification information.

We generally do not intentionally collect or process sensitive personal information except where reasonably necessary for:

order fulfillment,
prescription verification,
legal or regulatory compliance,
customer support,
healthcare-related product requirements.

Users are requested not to voluntarily submit unnecessary medical or sensitive personal information through the website.

C. Payment Information

Payments may be processed through authorized third-party payment gateways.

We may support payment methods including:

UPI,
debit cards,
credit cards,
wallets,
net banking,
EMI options (if available),
other digital payment methods.

We do not store complete card details, CVV information, or sensitive payment credentials on our servers.

Payment processing may be facilitated through authorized payment gateway providers.

D. Information Automatically Collected

When you visit or use the website, certain information may be automatically collected, including:

IP address,
browser type,
device information,
operating system,
website usage behavior,
click activity,
referral URLs,
geographic location (approximate),
browsing patterns,
cookies and analytics information.

This information helps us:

improve website functionality,
maintain security,
analyze performance,
enhance customer experience,
prevent fraud and misuse.

4. HOW WE USE YOUR INFORMATION

We may process and use your information for purposes including:

A. Order Processing and Fulfillment

To:

process purchases,
verify orders,
fulfill orders,
manage deliveries,
coordinate logistics,
provide shipping updates,
process refunds or replacements.

B. Customer Support

To:

respond to inquiries,
resolve complaints,
provide customer assistance,
troubleshoot issues.

C. Account Management

To:

create and maintain user accounts,
facilitate login,
manage account preferences,
maintain order history.

D. Communication

We may contact you through:

email,
SMS,
WhatsApp,
phone calls,
notifications,

for purposes such as:

order confirmations,
shipping updates,
support responses,
important policy updates,
service-related communications.

E. Marketing and Promotions

Where permitted by law, we may send:

promotional offers,
newsletters,
product launches,
discounts,
campaigns,
educational content.

You may opt out of marketing communications at any time.

F. Legal Compliance

We may process information where necessary to:

comply with legal obligations,
respond to lawful requests,
prevent fraud,
protect rights and safety,
enforce legal agreements.

5. COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES

We may use cookies, analytics tools, pixels, and similar technologies to improve website functionality and understand customer behavior.

These technologies may help us:

remember preferences,
analyze website traffic,
improve performance,
personalize content,
improve marketing effectiveness.

You may choose to disable cookies through browser settings; however, certain website features may not function properly.

We may use analytics and tracking tools such as:

website analytics tools,
advertising tools,
customer engagement tools,
affiliate or referral tracking systems,
conversion tracking tools.

Such tools may collect limited technical information to measure website performance and customer engagement.

6. WHEN AND WITH WHOM WE SHARE YOUR INFORMATION

We may share personal information only where reasonably necessary for business operations, legal compliance, website functionality, or order fulfillment.

A. Service Providers and Operational Partners

We may share limited information with trusted third-party providers including:

payment gateway providers,
courier and logistics partners,
warehouse and fulfillment providers,
customer communication providers,
technology and hosting providers,
analytics and security providers,
customer support systems.

Such sharing is limited to what is reasonably necessary for operational purposes.

B. Shipping and Logistics Partners

To fulfill and deliver orders, we may share limited customer information with courier and logistics partners, including:

customer name,
shipping address,
mobile number,
order reference information.

This sharing is necessary to facilitate delivery, shipment tracking, and order fulfillment.

C. Payment Providers

Payments may be processed through authorized third-party payment gateways.

Payment providers may independently collect, process, and store payment-related information in accordance with their own privacy policies and applicable laws.

Diamond Lifesciences does not control third-party payment systems and shall not be responsible for external payment gateway privacy practices.

D. Affiliate, Referral, and Marketing Programs

Diamond Lifesciences may participate in or operate:

affiliate programs,
referral programs,
ambassador programs,
influencer partnerships,
marketing collaborations.

In such cases, limited technical or referral-related information may be processed for:

referral tracking,
campaign measurement,
attribution,
commission calculations,
promotional effectiveness.

We do not sell customer personal information to affiliates or marketing partners.

E. Legal and Regulatory Requirements

We may disclose information if required to:

comply with legal obligations,
respond to government or regulatory requests,
protect legal rights,
prevent fraud,
enforce policies,
investigate misuse or unlawful conduct.

F. Business Transfers

In the event of a merger, restructuring, acquisition, financing transaction, sale of assets, or transfer of business operations, customer information may be transferred as part of business continuity.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

fulfill orders,
comply with legal obligations,
resolve disputes,
maintain business records,
prevent fraud,
enforce agreements.

Retention periods may vary depending on:

legal requirements,
taxation obligations,
regulatory compliance,
operational requirements.

Where information is no longer necessary, we may securely delete, anonymize, or de-identify such information.

8. HOW WE PROTECT YOUR INFORMATION

We implement reasonable technical, administrative, and organizational safeguards designed to protect information against:

unauthorized access,
misuse,
accidental disclosure,
loss,
destruction,
alteration.

Despite commercially reasonable safeguards, no website, digital transmission, or storage system can be guaranteed to be completely secure.

Users acknowledge that internet-based services involve inherent risks and provide information at their own discretion.

Customers are encouraged to maintain account confidentiality and avoid sharing passwords or login credentials.

9. MINORS AND AGE RESTRICTIONS

Users under 18 years of age may access or use the website only under the supervision, consent, and guidance of a parent or legal guardian.

Prescription medicines and regulated healthcare products are intended only for adults aged 18 years or above.

Certain cosmetic and cosmeceutical products (including moisturizers, serums, sunscreens, skincare, and wellness products) may be suitable for minors where appropriate and under parental supervision.

We do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that information from minors has been improperly collected, reasonable efforts may be taken to delete such information.

10. YOUR RIGHTS AND CHOICES

Subject to applicable law, users may have rights relating to their personal information, including the right to:

access information,
correct inaccurate information,
request updates,
request deletion,
withdraw consent (where legally applicable),
opt out of marketing communications.

Users may submit privacy-related requests by contacting us using the details provided below.

We may require identity verification before processing certain requests.

11. ACCOUNT MANAGEMENT AND DATA DELETION

Registered users may review or update account information through their account settings where available.

You may request deletion of your account or personal information by contacting us.

Please note:

some information may be retained for legal, taxation, regulatory, fraud prevention, or dispute-resolution purposes;
completed transaction records may continue to be retained where required by law.

Guest checkout customers may also request deletion of applicable information, subject to legal obligations.

12. THIRD-PARTY LINKS

The website may contain links to third-party websites, applications, or services.

Diamond Lifesciences is not responsible for the privacy practices, content, policies, or security of third-party platforms.

Users are encouraged to review external privacy policies independently.

13. DO-NOT-TRACK SIGNALS

Certain browsers may offer Do-Not-Track (DNT) settings.

As there is no universally recognized standard for responding to DNT signals, the website may not currently respond to such mechanisms.

If industry standards evolve, we may update our practices accordingly.

14. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify, amend, or update this Privacy Policy at any time.

Updated versions shall become effective immediately upon publication on the website.

We encourage users to periodically review this page to remain informed regarding how personal information is handled.

The revised version shall reflect an updated “Last Updated” date.

15. CONTACT US

For questions, concerns, complaints, or privacy-related requests, please contact:

Diamond Lifesciences Private Limited
108, Universal Industrial Estate, Azad Nagar, Andheri West, Mumbai, Maharashtra – 400058, India

Phone: +91 9967007507
Email: medihubecom@gmail.com