Terms of service

TERMS AND CONDITIONS

Last updated: June 11, 2026

1. AGREEMENT TO THESE TERMS

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Diamond Lifesciences Private Limited (“Company,” “we,” “us,” or “our”) and any user, customer, visitor, or person accessing or using our website, products, or services (“you,” “your,” or “user”).

By accessing, browsing, registering on, or purchasing products through the website, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Shipping & Delivery Policy, Refund & Cancellation Policy, and any other applicable policies published on the website.

If you do not agree to these Terms, you must immediately discontinue use of the website and services.

We reserve the right to modify, revise, update, or amend these Terms at any time without prior notice. Changes shall become effective immediately upon posting on the website. Your continued use of the website following any updates constitutes acceptance of the revised Terms.

2. COMPANY DETAILS

Diamond Lifesciences Private Limited
108, Universal Industrial Estate, Azad Nagar, Andheri West, Mumbai, Maharashtra – 400058, India

Phone: +91 9967007507
Email: medihubecom@gmail.com

3. ELIGIBILITY TO USE THE WEBSITE

You may use this website only if you are legally capable of entering into a binding contract under applicable law.

  • Users under the age of 18 years may access or use the website only under the supervision, consent, and guidance of a parent or legal guardian.
  • Prescription medicines, regulated healthcare products, and age-restricted products are intended only for adults aged 18 years or above.
  • Certain cosmetic and cosmeceutical products (including moisturizers, serums, sunscreens, skincare products, and similar wellness products) may be used by minors where appropriate and under parental supervision and guidance.

By using the website, you represent and warrant that you meet the eligibility requirements described above.

4. SERVICES AND PRODUCTS

Diamond Lifesciences offers healthcare, wellness, pharmaceutical, OTC, supplement, cosmeceutical, skincare, and related products through its website.

Products listed may include:

  • Over-the-counter (OTC) healthcare products
  • Supplements and wellness products
  • Cosmeceutical and skincare products
  • Prescription medicines (where legally permitted)
  • Healthcare and wellness-related products

The availability of products may vary depending on stock availability, legal restrictions, operational feasibility, and serviceability.

Nothing on the website shall be interpreted as medical advice, diagnosis, treatment recommendation, or healthcare consultation.

Customers are advised to consult a qualified healthcare professional before using medicines, supplements, or healthcare products, especially in cases involving:

  • pregnancy or breastfeeding,
  • pre-existing medical conditions,
  • allergies,
  • ongoing treatments or medications,
  • chronic illnesses, or
  • prescription-based products.

5. PRESCRIPTION MEDICINES AND REGULATED PRODUCTS

Certain products offered through the website may require a valid prescription under applicable law.

By placing an order for prescription-based products, you represent and warrant that:

  1. You possess a valid prescription issued by a registered medical practitioner where legally required;
  2. Any prescription submitted is accurate, lawful, authentic, and valid;
  3. You are legally eligible to purchase such products.

Diamond Lifesciences reserves the right, at its sole discretion, to:

  • request prescription verification,
  • reject or cancel an order,
  • seek additional documentation,
  • refuse shipment of regulated products where compliance requirements are not met.

We shall not be responsible for misuse, self-medication, incorrect dosage, or improper consumption of products purchased through the website.

6. ACCOUNT REGISTRATION AND GUEST CHECKOUT

Customers may place orders through:

A. Registered Account

Users may create an account by providing accurate, complete, and updated information.

You are responsible for:

  • maintaining confidentiality of login credentials,
  • restricting access to your account,
  • ensuring information remains accurate,
  • all activities conducted through your account.

We reserve the right to suspend, terminate, or restrict access to accounts that contain inaccurate information, fraudulent activity, misuse, abuse, or violations of these Terms.

B. Guest Checkout

Customers may also place orders without registering an account through guest checkout.

You agree to provide accurate:

  • billing information,
  • shipping address,
  • contact details,
  • payment information.

Diamond Lifesciences shall not be liable for failed deliveries, delays, or losses arising from incorrect customer information.

7. PRODUCT INFORMATION, PRICING, AND AVAILABILITY

We strive to ensure that product descriptions, pricing, ingredients, specifications, images, and availability information displayed on the website are accurate.

However:

  • product packaging may vary from images shown;
  • colors and appearance may differ depending on screen settings;
  • typographical errors, pricing inaccuracies, omissions, or stock errors may occasionally occur.

We reserve the right to:

  • modify pricing,
  • discontinue products,
  • limit product quantities,
  • correct pricing or listing errors,
  • refuse or cancel orders.

Product availability is subject to stock, operational feasibility, location serviceability, and regulatory restrictions.

Prices displayed on the website are in Indian Rupees (INR) and are subject to applicable taxes, where relevant.

 

8. PURCHASES AND PAYMENT

By placing an order through the website, you agree to provide complete, accurate, and current purchase information.

We may accept payments through authorized payment gateways and methods including, but not limited to:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets
  • EMI options (if available)
  • Other digital payment methods made available on the website

All transactions shall be processed in Indian Rupees (INR).

Diamond Lifesciences reserves the right to:

  • reject or cancel any order,
  • refuse suspicious or fraudulent transactions,
  • seek additional verification,
  • limit quantities purchased,
  • restrict multiple orders under the same account, billing address, shipping address, or payment method.

Orders shall only be processed after successful payment authorization.

In case of failed payment, technical issues, gateway errors, or suspected fraud, the Company reserves the right to delay, suspend, or cancel order processing.

9. ORDER ACCEPTANCE AND CANCELLATION

Placement of an order on the website constitutes an offer to purchase and does not automatically imply acceptance by Diamond Lifesciences.

An order shall be considered accepted only upon successful confirmation and processing by the Company.

We reserve the right to reject, cancel, or limit any order due to:

  • product unavailability,
  • pricing inaccuracies,
  • regulatory restrictions,
  • suspected misuse or fraudulent activity,
  • prescription verification issues,
  • serviceability limitations,
  • operational constraints,
  • legal compliance requirements.

Customers may request order cancellation only before dispatch. Once an order has been shipped or processed for dispatch, cancellation requests may not be accepted.

Refunds for successfully canceled prepaid orders, where applicable, shall be processed in accordance with the Company’s Refund & Cancellation Policy.

10. SHIPPING AND DELIVERY

Shipping, dispatch, courier handling, delivery timelines, serviceability, delays, and related terms shall be governed by our Shipping & Delivery Policy available on the website.

Key points include:

  • orders are generally dispatched within 1–2 business days subject to operational feasibility,
  • shipping timelines are estimated and not guaranteed,
  • deliveries may be affected by courier, weather, regulatory, operational, or unforeseen factors,
  • prepaid orders are accepted through the website,
  • courier partners may vary depending on pincode and availability.

Delivery shall be deemed completed upon successful delivery at the address provided by the customer.

Customers are solely responsible for ensuring accurate shipping details at the time of purchase.

Diamond Lifesciences shall not be responsible for delays, failed deliveries, or Returned to Origin (RTO) shipments caused by inaccurate information, recipient unavailability, refusal of delivery, or failed delivery attempts.

11. RETURNS, REPLACEMENTS, AND REFUNDS

Diamond Lifesciences maintains strict quality standards due to the healthcare and pharmaceutical nature of products sold.

A. Eligible Cases

Returns, replacements, or refunds may be considered only in the following situations:

  • wrong product delivered,
  • damaged product received,
  • defective product received,
  • materially different product delivered than ordered.

B. Non-Eligible Cases

Returns, replacements, exchanges, or refunds shall generally not be accepted in the following situations:

  • change of mind,
  • dislike of product,
  • opened, used, or tampered products,
  • incorrect order placed by customer,
  • allergic reactions or personal suitability concerns,
  • products damaged due to misuse or improper storage,
  • prescription medicines (unless damaged or incorrect product delivered),
  • healthcare products where return is restricted due to hygiene, safety, or regulatory reasons.

C. Reporting Timeline

Customers must report damaged, defective, or wrong product issues within 48 hours of delivery, along with:

  • order details,
  • photographs/videos of the package and product,
  • description of the issue.

Failure to notify within the prescribed timeline may result in rejection of the claim.

D. Approval Process

All refund or replacement requests shall be reviewed and approved solely at the discretion of Diamond Lifesciences after verification.

Where approved:

  • replacement may be issued, or
  • refund may be processed to the original payment method within a reasonable period.

12. MEDICAL DISCLAIMER

The information available on the website, including product descriptions, usage information, healthcare content, blogs, labels, recommendations, or educational materials, is provided for informational purposes only.

Nothing on the website shall be interpreted as:

  • medical advice,
  • diagnosis,
  • treatment recommendation,
  • substitute for professional healthcare consultation.

Users should always consult a qualified doctor, pharmacist, dermatologist, or healthcare professional before beginning any medication, supplement, healthcare routine, or treatment.

Results from skincare, supplements, wellness products, or healthcare products may vary from person to person.

Diamond Lifesciences does not guarantee any specific outcome or result from use of products sold through the website.

13. USER CONDUCT AND PROHIBITED ACTIVITIES

You agree not to:

  • use the website for unlawful purposes,
  • violate any applicable law or regulation,
  • misuse prescription purchase systems,
  • upload fraudulent prescriptions,
  • interfere with website security,
  • distribute viruses, malware, or harmful code,
  • engage in scraping, automated extraction, bots, or unauthorized access,
  • impersonate another individual or entity,
  • misuse discounts, offers, or promotions,
  • submit false information,
  • engage in abusive, threatening, fraudulent, or harmful conduct.

Any violation may result in:

  • account suspension,
  • permanent restriction,
  • cancellation of orders,
  • refusal of services,
  • legal action where applicable.

14. USER CONTENT, REVIEWS, AND FEEDBACK

Users may voluntarily provide reviews, comments, suggestions, ratings, or feedback.

By submitting any content, you agree that:

  • the content is accurate and lawful,
  • it does not violate third-party rights,
  • it is not misleading, defamatory, abusive, fraudulent, or unlawful.

Diamond Lifesciences reserves the right to:

  • moderate,
  • edit,
  • reject,
  • remove,

any content deemed inappropriate or inconsistent with applicable law or Company standards.

By submitting reviews or feedback, you grant Diamond Lifesciences a non-exclusive right to use, display, publish, or reproduce such content for operational, marketing, or service improvement purposes.

 

 

15. INTELLECTUAL PROPERTY RIGHTS

All content available on the website, including but not limited to:

  • logos,
  • trademarks,
  • brand names,
  • text,
  • product descriptions,
  • website content,
  • graphics,
  • images,
  • software,
  • design,
  • layout,
  • databases,

are owned by or licensed to Diamond Lifesciences and are protected under applicable intellectual property and copyright laws.

You may not:

  • copy,
  • reproduce,
  • republish,
  • distribute,
  • sell,
  • exploit,
  • modify,
  • commercially use,

any content from the website without prior written permission from Diamond Lifesciences.

Unauthorized use may result in legal action.

16. THIRD-PARTY LINKS AND SERVICES

The website may contain links to third-party websites, payment gateways, courier providers, or external platforms.

Such third-party platforms operate independently and may have their own terms, policies, and privacy practices.

Diamond Lifesciences shall not be responsible for:

  • third-party website content,
  • payment gateway interruptions,
  • external service errors,
  • privacy practices of third parties,
  • third-party products or services.

Your use of any third-party platform shall be at your own risk and subject to applicable third-party policies.

 

Affiliate and Referral Programs

Diamond Lifesciences may, from time to time, operate affiliate, referral, influencer, ambassador, or promotional partner programs.

Participation in such programs may be subject to separate terms, eligibility criteria, commission structures, and operational requirements communicated by the Company.

Diamond Lifesciences reserves the right to:

·        approve or reject affiliate participation,

·        modify commission structures,

·        suspend or terminate participation,

·        withhold payments in cases of suspected fraud, misuse, misleading claims, policy violations, or unauthorized promotional practices.

Affiliates, influencers, or referral partners shall not make false, misleading, medical, therapeutic, or unapproved claims regarding products or services and must comply with all applicable advertising, healthcare, and consumer protection laws.

 

17. PRIVACY POLICY

Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, processed, and protected.

By using the website, you consent to our collection and processing of information in accordance with the Privacy Policy.

Certain information may be shared with authorized service providers including:

  • payment gateways,
  • courier and logistics partners,
  • order fulfillment partners,
  • customer support systems,
  • technology providers,

to facilitate order processing and service delivery.

18. DISCLAIMER OF WARRANTIES

The website, services, and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Diamond Lifesciences disclaims all warranties, express or implied, including but not limited to:

  • merchantability,
  • fitness for a particular purpose,
  • uninterrupted website access,
  • error-free functionality,
  • completeness or accuracy of information.

We do not guarantee that:

  • products will always remain available,
  • website access will be uninterrupted,
  • content will be entirely error-free,
  • outcomes or results from products will be identical for every user.

Product effectiveness, skincare results, supplement outcomes, and healthcare benefits may vary based on individual physiology, usage patterns, health condition, and other factors.

19. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, Diamond Lifesciences, its directors, employees, affiliates, officers, representatives, partners, and service providers shall not be liable for:

  • indirect damages,
  • incidental damages,
  • consequential losses,
  • business interruption,
  • data loss,
  • delayed deliveries,
  • courier failures,
  • product misuse,
  • allergic reactions,
  • health complications caused by improper usage,
  • incorrect self-medication,
  • unauthorized use of prescription products.

Our aggregate liability, if any, shall not exceed the amount paid by the customer for the affected order.

Nothing in these Terms shall exclude any liability that cannot be excluded under applicable law.

20. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Diamond Lifesciences and its affiliates, officers, employees, directors, agents, and partners from any claims, liabilities, losses, damages, expenses, or legal costs arising from:

  • your breach of these Terms,
  • misuse of products,
  • violation of applicable law,
  • fraudulent activity,
  • inaccurate information submitted by you,
  • misuse of prescription products,
  • violation of third-party rights.

21. FORCE MAJEURE

Diamond Lifesciences shall not be liable for any delay, interruption, failure, or inability to perform obligations due to events beyond reasonable control, including but not limited to:

  • natural disasters,
  • floods,
  • pandemics,
  • strikes,
  • transport interruptions,
  • cyber incidents,
  • governmental restrictions,
  • public emergencies,
  • regulatory actions,
  • supply chain disruptions,
  • courier failures.

22. WEBSITE AVAILABILITY AND MODIFICATIONS

We reserve the right to:

  • modify,
  • suspend,
  • discontinue,
  • update,
  • restrict,

any part of the website, products, services, pricing, promotions, or content at any time without prior notice.

We shall not be liable for temporary interruptions, downtime, maintenance issues, technical failures, or service disruptions.

23. TERMINATION OF ACCESS

Diamond Lifesciences reserves the right to suspend, terminate, or restrict access to any account or user without prior notice where:

  • misuse is suspected,
  • fraudulent activity is detected,
  • these Terms are violated,
  • prescription misuse occurs,
  • unlawful conduct is identified.

Termination shall not affect rights or liabilities accrued prior to termination.

24. GOVERNING LAW AND JURISDICTION

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, website use, products, purchases, or services shall be subject to the exclusive jurisdiction of the competent courts located in Mumbai, Maharashtra, India.

Before initiating formal legal proceedings, both parties shall attempt to resolve disputes amicably in good faith.

25. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

26. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Shipping & Delivery Policy, Refund & Cancellation Policy, and any other legal notices published on the website, constitute the complete agreement between you and Diamond Lifesciences regarding website usage and purchases.

27. CONTACT INFORMATION

For any questions, complaints, legal notices, customer support, or concerns regarding these Terms, please contact:

Diamond Lifesciences Private Limited
108, Universal Industrial Estate, Azad Nagar, Andheri West, Mumbai, Maharashtra – 400058, India

Phone: +91 9967007507
Email: medihubecom@gmail.com